Shipping policy

Shipping Policy

Last updated: September 24, 2026

Thank you for shopping at CoverUltra. This policy outlines our shipping procedures, transit times, and delivery terms for all orders within the United States.

1. Delivery Coverage & Order Fulfillment

To ensure the fastest and most efficient delivery, we utilize multiple fulfillment centers, including U.S. domestic warehouses (Amazon Multi-Channel Fulfillment) and specialized international manufacturing facilities.

  • Fulfillment Method: Depending on item availability and location, your order may be dispatched from our U.S. local warehouses or directly from our international production facility.

  • PO Boxes & Military Addresses: Deliveries to PO Boxes, APO/FPO addresses, or U.S. Territories (Alaska, Hawaii, Puerto Rico) may be subject to additional shipping charges or restricted depending on item dimensions. If we cannot fulfill an order to your specified address, we will contact you before canceling.

2. Order Processing Time

  • Processing & Handling: All orders are processed, packed, and handed over to carriers within 1–3 business days (Monday through Friday, excluding national holidays).

  • Multiple Shipments: If your order contains multiple items (e.g., a heavy greenhouse frame kit and a fabric cover), items may ship from different warehouses in separate packages. You will receive an individual tracking number for each package.

3. Shipping Rates & Delivery Estimates

Delivery times depend on the fulfillment warehouse location and the shipping method chosen at checkout. Shipping options and precise delivery estimates will be displayed prior to payment.

U.S. Standard Shipping U.S. Domestic Warehouse (MCF) 5-7 Business Days

Direct Express Shipping International Facility (Factory Direct) 12–18 Business Days

Note: Custom orders, backordered items, or specialized oversized products shipped directly from our international factory typically require 15–20 business days for delivery.

Disclaimer: Delivery estimates are calculated from the carrier's dispatch date, not the order placement date. Unforeseen delays caused by severe weather, customs inspection (for international direct shipments), or carrier peak seasons are beyond our control.

4. Order Tracking

Once your package has shipped, you will receive a Shipping Confirmation email containing your carrier tracking link (e.g., Swiship/Amazon Logistics, FedEx, UPS, or USPS). Please allow 24 to 48 hours for tracking details to sync with the carrier system.

5. Address Changes & Accuracy

Please double-check your shipping address during checkout.

  • If you notice an address error, email us immediately at service@coverultra.com with your order number.

  • Once an order has entered warehouse processing or has been dispatched, we cannot modify the shipping address or intercept the package.

  • Any re-routing fees or re-shipment charges resulting from an incorrect or incomplete address provided by the customer will be the customer's responsibility.

6. Customs, Taxes & Duties

  • No Extra Customs Fees: For orders shipped directly from our international facility to the U.S., CoverUltra covers all import duties and customs clearance fees. The price you see at checkout is the final price you pay.

  • Sales Tax: Applicable state and local sales taxes will be calculated and collected during checkout where required by law.

7. Damaged, Lost, or Stolen Packages

  • Packages Marked as "Delivered" but Missing: If carrier tracking indicates your package was delivered but you have not received it:

    1. Check around your porch, garage area, or with neighbors/building management.

    2. Wait 24 hours (couriers occasionally mark packages as delivered prematurely).

    3. Contact us at service@coverultra.com within 5 days of the marked delivery date so we can assist you in filing a carrier claim.

  • Damaged in Transit: If your package or product arrives visibly damaged, please take clear photos/videos of the damaged item and outer packaging immediately and contact us within 7 days of delivery. We will arrange a replacement or appropriate resolution.

8. Contact Us

If you have any questions regarding your shipment or delivery status, please contact our support team:

  • Email: service@coverultra.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)