Contact information

Contact Us

Need help with a CoverUltra order or product? We’re here to assist you! Whether you have questions about sizing, product compatibility, order tracking, returns, or refunds, our customer support team is ready to help.

Get in Touch

  • Email Support: service@coverultra.com

    (For general inquiries, sizing questions, or existing orders. We typically respond within 24 business hours.)

  • Customer Service Hours:

    Monday – Friday: 9:00 AM – 5:00 PM (EST)

    Saturday – Sunday: Closed (Emails sent over the weekend will be answered on Monday)

Tips for Faster Assistance

To help us resolve your inquiry as quickly as possible, please keep the following in mind:

  1. Order Inquiries: Please include your Order Number (e.g., #CU1001) and the Email Address used during checkout in your message.

  2. Damaged, Defective, or Incorrect Items: Please attach clear photos or short videos of the item and the outer packaging.

  3. Sizing Questions: Tell us the specific dimensions (Length x Width x Height) of your shelving unit, grow tent, or furniture, and we will recommend the best fit.